OVENCOR TERMS & CONDITIONS
Your appointment is held just for you, if you need to cancel or reschedule, out of courtesy, please provide us with at least 72-hour notice. This way, we will be able to adjust our schedule accordingly to accommodate other customers.
Please understand that it is your responsibility to remember your appointment date and time. You are always welcome to call and double check if you’re unsure.
Estate Agents: If you require us to collect a key from your office a £5 charge will be added to the invoice. Also, if you require the key to be returned to the office, £5 will be added to the invoice.
We cannot determine the condition of the previous job before yours, however we will always call if we expect a change in the arrival time.
The customer is responsible for providing suitable access and parking to the property at the scheduled time.
Any parking costs will be added to the price of our service.
We reserve the right to refuse to park our vehicle in an area where any potential fine or penalty may be applied, or if deemed hazardous to our operatives and may put them in danger, as a proportion of our service is carried out in our vehicle.
what we need
We provide all cleaning supplies and equipment necessary to carry out the service.
The customer must provide hot running water, electricity/gas, and sufficient light and (where applicable) we may need to turn off the electricity at any point during the clean which may affect your general household.
All appliances must be fully functional at time of appointment; our service requires the heating of your appliance, if we are unable to do this we may not be able to carry out the clean effectively.
If you have booked an AGA, Rayburn, or Stanley cooker to be cleaned, please ensure you switch it off or set the heat to minimum, preferably 48 hours before the clean is conducted. We will advise this at time of booking.
Whilst we carry out our work in your kitchen, this area becomes our workplace. We cannot be held liable for pets or children if left unattended in our workplace.
Ovencor reserve the right to cancel or reschedule a service in cases where any unexpected circumstances have befallen the assigned operative.
We reserve the right to refuse any cleaning job if the condition of the property or the parking is hazardous to the health, safety and wellbeing of our operatives.
If we conclude the appliance to be in such severe condition, we reserve the right to:
- Refuse the cleaning job.
- Refuse due to safety, for example: harden soiled areas, may cause cleaning blades to snap and fly off and cause injury.
- Increase the price of any cleaning job, due to the extended time and additional cleaning products required.
- Reschedule the appointment, so that the appropriate cleaning duration is allocated.
- In some rare instances, we may advise it to be more beneficial for the customer to invest in a new appliance.
- Ovencor reserves the right to amend the initial quotation, should the customer’s original requirements change or upon inspection.
Immediate payment is required by the customer, on the completion of the work or forthcoming invoice. Either cash, cheque or online bank transfer is suitable.
Customers will be reminded of any outstanding payments/invoices, if the payment is not completed within 7 days of the cleaning job; Ovencor reserves the right to seek efficient, effective and fair debt recovery procedures.
AFTER THE CLEAN
Cleaning will not remove scratches, chips, defects in the enamel or scorch marks.
Ovencor shall not be held responsible for damage caused by the quality of the appliance, if the damage was not detected during a professional inspection prior to the appliance cleaning (e.g. damage as a result of loose knobs or handles, damaged seals and other hidden defects) or if our operatives are unable to detect this in the course of their professional inspection.
Older ovens are 7 years old or more, fittings can become brittle from a combination of age and heat. It has been our experience that in case of heavily used or older ovens, we may not be able to remove all fittings from your appliance.
When cleaning near the element/s any cleaning fluid or materials entering cracks in element/s not visible to the naked eye but already present before cleaning operations commence may occur. Customers must be aware that, should this happen, it is possible for the element/s to fail when subsequently used. We take all reasonable precautions to prevent this happening but cannot be held liable for subsequent element failure following an oven clean.
Should we believe there is an issue with any element/s, we will first highlight this to you prior to carrying out our service, we may also have to complete a “dry clean” above such elements to avoid getting them wet, a dry clean service on the panel/s above or behind any element may not result in the same standard as normal, however we will do our upmost to ensure the highest standard of clean possible.
All customers requesting our cleaning services for older ovens accept that we may deem the appliance unsuitable for cleaning.
All our terms and conditions apply.
Quotes: We will always either request photos to be sent or arrange to visit the commercial site, to ensure our quote is specific and correct for the work required.
The commercial customer must provide an email address, within 24 hours of receiving photos or the site visit the customer will receive an official quote by email.
Once an appointment is booked, the customer is agreeing to this quote amount.
LIABILITY & INSURANCE
Any work undertaken by us is covered by a Public Liability Insurance policy.
We shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the customer arising from or in any way connected with accidental damage to a oven over 7 years old or an oven that has been neglected in any way by the customer, or which may be suffered or incurred by the cleaning process of the oven.
Refund and compensation claims will not be considered once the cleaning service has been carried out. All services shall be deemed to have been completed to the customer’s satisfaction unless notice is received, with details of the complaint within 24 hours of the work being completed.
The customer agrees to inspect the work immediately after its completion and to draw the operative’s attention to any outstanding cleaning issues while they are still on site. The operatives will carry out any such additional work to the customer’s complete satisfaction, prior to leaving.
In case of damage caused by our operatives, Ovencor will repair the item at its cost. If the item cannot be repaired Ovencor will rectify the problem by crediting the customer with the item’s present actual cash value towards a replacement upon payment of the cleaning services rendered.
Ovencor does not support any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by Ovencor and the Insurance Providers(s). Monetary compensation as well as legal fees may be incurred.
We comply with our obligations under the Data Protection Act 1998, any database hold will not be shared to any third parties.
COVID-19 & PPE
Objective: To reduce transmission while performing work in customers home.
- If possible Ovencor operatives will maintain social distancing while working in the home, in addition extra attention will be paid to equipment, cleaning and hygiene to reduce risk.
- Working materials, such as tools, will be assigned to an individual and not shared.
- Identify the best route into the house/kitchen i.e.: back door, to minimise movement through the house unnecessarily.
- Avoiding transmission during appointments, for example, from sharing pens, documents and other objects.
- To keep work areas in a home clean and prevent transmission by touching contaminated surfaces.
- Frequent cleaning of objects and surfaces that are touched regularly.
- Removing all waste and belongings from the work area at the end of a job.
- Wearing a face covering is optional and is not required by law, including in the workplace. However, if a costumer prefers our operative to wear a mask while working in their home, this will be done.
- Gloves will be worn at all times.